FAQ's
How can I contact you?
You can contact us in a variety of ways. Please refere to the Contact Us Page and choose the most convenient.
How can I ask questions about the products and supplies you sell?
You can ask questions about our products two ways:
How can I pay for my order?
You can pay for an order in a variety of ways:
How do you handle out-of-stock items?
There are rare occasions when an item ordered, is out of stock. In this even, our Customer Service department will notify you immediately to discuss the situation with you.
The following courses of action may be possible:
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If an item will be in stock in a reasonable time, you may allow us to ship the item when it is restocked.
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You may choose another item of an equal value.
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You may reimburse you payment in full.
How are my shipping charges calculated?
Shipping charges are a flate rate, your shipping choice,regular or fast.
How does my order ship?
Unless specified, all items are shipped through UPS. Shipments are sent via UPS ground. Please Contact Us to inquire about other forms of shipments.
Please Note: For shipping outside of the lower 48 states, please contact us prior to placing your order.
All products are processed within 24-48 hours unless otherwise noted on our product pages. Please pay careful attention to shipping time estimates when shopping our sites as some of our products are handmade and do take some time to create for you.
Please note that all Jeweled Collars take 5-7 days to create for you. The are ALL made by hand
Regardless of manufacturer used, CaninePartiesOnline, will try to notify you when your purchase ships and in most cases we will provide a tracking number for you to track your shipment.
How do I ask questions about my order?
If You have questions about your order please email orders@caninepartiesonline.com.
How can I return an item?
It is very important to us at Canine Parties Online, that you are completely satisfied with our products, therefore we will refund your original purchase price if you are not happy for any reason, as long as the product is unused and in its original resalable condition with original packaging.
(Exception: See Gift Baskets, Dog Clothing, Collars).
Up to 30% restocking fees may be assessed in accordance with the manufacturer's return policy and dependent upon circumstances such as, but not limited to, resaleable condition, cost of replacement or repair of any product damage sustained from uninsured return shipping or loss thereof.
Customer is fully responsible for return shipping costs on any unwanted item. Mandatory 20%-30% restocking charge and return freight on exchanges and returns may apply, depending on manufacturer. Please contact us first for Return instructions.
*EXCEPTION: Gift Baskets are custom assembled on location by Canine Parties Online within 24 hours after order submission and not subject to cancellation. Customized Gift Baskets, gift baskets containing food items and treats are not returnable unless products are damaged during shipping. Dog Clothes are made to order by our manufacturer to the measurement specifications provided by our customers. Please measure your dog carefully before ordering. Any return item on clothing will be handled in a fair manner by Canine Parties Online but we reserve the right to refuse a return based on incorrect measurements.
Returns due to mis-measurements on clothing, collars, etc. will be accepted but shipping costs will not be refunded and a 20% -30
restocking fee will be applied.
Please measure and choose collars and clothing carefully!
No customized items are returnable under any circumstances.
Canine Parties Online will also honor a limited 30 day warranty against defects in materials and workmanship on all the products that we sell, however we cannot accept returns for damaged products that have been used such as collars, pet steps, clothing, etc. when we have no way to determine the cause of the damage. In these cases, we will try to work with our customers on replacing the item if it was determined that damage was not due to misuse by our customers.
(NOTE: If damaged in transit or defective, please contact us immediately)
If you have any questions whatsover, please email us at:
customerservice@Caninepartiesonline.com
